Blockchain Services Fully Restored

Blockchain users,

All Blockchain services have been restored. This includes the blockchain explorer, API functions and of course, the web wallet service. Note that there may be some performance issues as many customers rush in, causing an above average spike of traffic.

You will now be able to access the services exactly as you did before the outage. Just log in using your browser or mobile application and enter your password and second-factor authentication, if enabled. Your wallet has not been affected by the outage and everything should be exactly as you left it.

Thank you for your patience during our service outage. We understand how frustrating it can be to be unable to access funds and we would like to take every precaution necessary to ensure this does not recur. Our team has worked non-stop to ensure services are returned to you in a timely manner.

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Detailed Update on Service Outage, Plus Estimated Down Time

On Monday March 17th, Blockchain services experienced a series of technical issues that originated from a database error and resulted in suspension of services. The issue was entirely unrelated to the earlier problems with the SharedCoin service; it was simply a timing coincidence. This was not the result of hacking or attacks, or of any suspicious activity. It was simply the result of an obscure bug and a combination of technical factors that expressed this bug under heavy load.

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Service Outage Update & How to Import a Wallet Backup

Dear users,

We apologize for our extended outage period. We are working very hard to ensure our services return 100% as soon as possible. As we mentioned previously, the outage was caused by a bug in some database handling code. Please rest assured that your wallets are safe and this outage does not affect the security of funds or the completion of executed transactions.

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Current Service Outage

Blockchain users,

Blockchain is experiencing a technical issue that has forced us to
temporarily interrupt services. The outage was caused by a bug in some
database handling code. We are working hard to fix the issue and restore
service as soon as possible, but anticipate the outage may last more
than an hour, as it requires restarting database servers with very large
data sets. We sincerely apologize for any inconvenience this recent
outage has caused you.

Read more “Current Service Outage”