Beyond Backups: How to Use Your 12-Word Recovery Phrase

Your 12-word recovery phrase is, without a doubt, one of the most important wallet tools at your disposal. Knowing that, it’s no surprise we strongly recommend users write it down and store it safely before adding any funds to a new wallet. If you’ve already completed these backup steps, it’s equally important to have a solid understanding of how to use your 12-word phrase if you ever need to. Here, we’ll explain exactly that!

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Scams on Social Media: Recent Trends & How to Outsmart Them

Title of post about Scams on Social Media with an illustration of a thief on the right running away with user recovery phrases


Interacting on social media can be a very positive experience, but it also has its fair share of pitfalls. Some users have recently reported being contacted by alleged members of our support team on Facebook who are requesting users’ 12-word recovery phrase in exchange for support. We want to clear up some misconceptions that are fueling this scam, plus we’ll give you some tips on how you can help keep yourself and other users safe.

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All About Pairing Codes: Do’s and Don’ts

We recently touched on security best practices, but wallet security is so multifaceted that it’s often tricky for us (and not-so-helpful for you) to pack all the best tips into one overloaded post.

Beyond your wallet credentials, there are other important bits in your wallet that you should never share. This time we’ll be covering wallet pairing codes, which allow you to seamlessly pair your web wallet to your mobile device, and vice versa. For do’s and don’ts about pairing codes, read on.

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Remind, Recover, & Reset: 3 helpful tools to regain wallet access

The Blockchain Wallet is non-custodial, which means you’ll be the only one who can log into your wallet, know your password, and manage your funds. We can never suspend your bitcoin wallet or even know your total wallet balance. Because we put you in complete control of your bitcoins, we also developed 3 self-serve tools to help you should you ever lose access to your wallet.

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Support Team Tips: Bitcoin Transactions and Chargebacks

This article is part of our ongoing series of Support Team Tips, where we tackle some of the more prominent questions our support team receives. In this post, we cover possibly the most common question new users ask about bitcoin transactions: can you cancel or reverse my transaction?

The short answer to this question is no, we can’t cancel, reverse, or speed up bitcoin transactions.

You can’t reverse bitcoin transactions? Why not?

To elaborate further on why, we’ll provide some important information to explain how bitcoin works, and how it compares to other payment methods.

When bitcoin was created, it was introduced as a public, distributed peer-to-peer electronic cash system.  And in order for bitcoin (the currency) to succeed without a third party like a bank to mediate, verify, and manage transactions, the concept of a block chain ledger was developed alongside the currency as a way to verify and track transactions and prevent fraud. Settlement with a high degree of certainty is a requirement for a payment system to function. Otherwise people could make transactions, receive goods, request funds back, then make more transactions.

Bitcoin is portable, fungible, divisible, and irreversible. Payment methods like credit cards also include some of these properties, but their transactions are not irreversible. A credit card transaction can be reversed in the form of a chargeback, which can happen days or weeks after a transaction has initially processed. Unfortunately, this comes with friction and costs because the network has to be maintained by an intermediary.

From a merchant’s perspective, bitcoin presents an increasingly convenient alternative to credit cards that ensures they can avoid the inconvenience of chargebacks, and cut transaction costs. For the consumer, bitcoin also presents similar benefits, but it’s extremely important to double check the recipient’s address and amount are correct before sending your funds.

Bitcoin shares some but not all qualities of credit cards, and the same goes for cash, particularly where reversibility is concerned. You can pay for something with bitcoin or cash and neither transaction can be reversed unless the recipient returns the funds back to you.

Let’s take a look at two scenarios to explain this further. One with bitcoin, and the second with cash.

Scenario 1: You accidentally sent bitcoin to the wrong address. Without knowing the identity of who controls the address you sent your funds to, you have no way to contact the accidental recipient and ask them to send the funds back.

Scenario 2: You accidentally dropped a $20 bill while walking on the sidewalk and failed to take notice. Shortly after, someone you don’t know picks up your cash and keeps it. Unless you were present to see the person pick up your cash, you have no reasonable way to track them down and retrieve it.

In both scenarios, it’s highly unlikely you’ll ever see either forms of currency again. While bitcoin does paint a clear path of where your funds went (by looking on the blockchain), bitcoin addresses don’t have conventional forms of ID associated with them like a first or last name, or government ID.

To sum all of this up

Bitcoin is designed in a way that changes how we’re used to transacting, particularly with credit cards. Transaction reversibility, or chargebacks, is a process that is not inherent or automated for bitcoin transactions. When individuals transact, there is no third party interference in the management or deliverance of the funds; the transaction is managed solely between the sender and the recipient. In situations where you’ve accidentally sent funds to an incorrect unknown address, or you’ve purchased something from a merchant and want a refund, both cases require you to already have a means to contact the recipient to request they send your funds back. In the case of buying from a merchant, it’s likely they can issue you a refund, but in the former scenario it’s unlikely you will be able to recover your funds.

In addition to the irreversibility of bitcoin transactions, our wallet is designed so that we have zero control over your funds, transactions, or chosen configurations. You are in full control of the funds in your Blockchain wallet, and that’s another reason why we are unable to interfere with your transaction.

For detailed wallet tutorials, please visit our Support Center. Have a tip you’d like us to cover next? Let us know in the comments below! 

Support Team Tips: Why your wallet recovery phrase is so important

A major asset to wallet security and ownership is the ability for users to back up their funds.

The process and utility behind making a backup has changed since our legacy wallet. It’s also a lot easier. To refresh your understanding of how our new wallet works under the hood, be sure to check out this post.

Your Wallet Recovery Phrase (or seed) is a random string of words that you write down and store somewhere safe. It acts as a saved copy or backup of your funds. You can find it in the Security Center, or by going to Settings -> Security. For guided assistance on how to set up and store your phrase, check out this tutorial in our Support Center.


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Support Team Tips: Why we recommend Google Authenticator

GA-3Two-Step verification, also known as Two-Factor Authentication (2FA), is an extra layer of security that requires use of a one-time passcode plus your regular password to access your wallet. We highly recommend all users enable this option in some form.

Our primary 2FA recommendation for users is Google Authenticator, a handy little app available for Android and iOS. Codes are generated every 30 seconds, and they’re available right on your phone. You’ll just need to make sure the time on your device is set to automatic, otherwise the codes will appear out of sync. It definitely stands out from other Two-Step options like email or SMS. Here’s why:

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Support Team Tips: Take a tour of the new Blockchain Wallet Security Center

With the launch of the new Blockchain Wallet, we’ve been focused on building a user experience that’s simple, friendly, and safe. One of the challenges we faced along the way was how to make security features less intimidating.

Turn the padlock from red to green by finishing all the Security Center levels.
Turn the padlock from red to green by finishing all the Security Center levels.

In our Security Center, we created 3 levels that will guide you through the steps to secure your wallet. By completing all levels, you’ll be making use of a comprehensive set of security tools. For Bitcoin pros, there are additional and advanced security options available by visiting Settings -> Security.

We’ll take you through a tour of each level, and show you some tips along the way.

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