Blockchain Blog

Welcome to the new Blockchain Support Center

Last week we quietly launched the new Blockchain Support Center! It’s been updated with an entirely new design and layout, plus new content ranging from beginner bitcoin questions, Blockchain product guides, and the most common questions we see from users.

Our goal with the new support center is to make it easier for everyone to get the right help, with the best answers, at any time.

How can we help you?

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Right below the search bar, we’ve got some introductory resources for new users. Our What’s New section has the latest tutorials and product updates from our blog, and Getting Started will focus on setting up your first wallet. We’ve also got quick answers to your most commonly asked questions, plus a section dedicated to understanding bitcoin.

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The row below that includes a detailed step-by-step guide for our new wallet, and an overview focused on helping you configure our new security center. If you’re not sure where to start, try typing related keywords to your question in the search bar to see if we’ve got the answer you’re looking for.

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Get the most out of our new Support Center

We highly recommend creating a free account to take advantage of some great helpdesk features. Your wallet login credentials are separate and different from this support center account. When you log into our support center, you’ll have access to some super useful features that will allow you to:

  • View all your open support requests in one place
  • Search through your open requests easily to reference information from a specific issue
  • Provide feedback by giving articles thumbs up or thumbs down

newsupportStart by clicking on Sign In at the top of the page to bring up a login prompt. If you’ve never communicated with our support staff before, click Sign up to set up your username and password*. If you have contacted support through an email address, click Get a password.*

We’re excited to see our knowledgebase grow. Feedback from users like you will help us shape our support center resources, and help ensure your experience is nothing short of magnificent. Share your feedback with us! Leave us a comment below, send some feedback to our Support Team, or reach out to us on Facebook and Twitter!