Support Team Tips: Why your wallet recovery phrase is so important

A major asset to wallet security and ownership is the ability for users to back up their funds.

The process and utility behind making a backup has changed since our legacy wallet. It’s also a lot easier. To refresh your understanding of how our new wallet works under the hood, be sure to check out this post.

Your Wallet Recovery Phrase (or seed) is a random string of words that you write down and store somewhere safe. It acts as a saved copy or backup of your funds. You can find it in the Security Center, or by going to Settings -> Security. For guided assistance on how to set up and store your phrase, check out this tutorial in our Support Center.


When to use your recovery phrase

Life happens. Maybe you have a disaster of a day and forget your password, or you lose your mobile device with 2-Step Verification enabled. The recovery phrase is designed to be your backup plan, and it’s much quicker than waiting for a 2FA Reset Request.

If you do lose access to your wallet, visit the help options from the login page to use the phrase and regain access. The recovery phrase never changes, and when you use it it will recover all existing bitcoins as well as newly received funds in that particular wallet.

Please note that imported addresses are not backed up by the wallet recovery phrase. We strongly recommend you sweep funds from imported addresses.

For detailed wallet tutorials, please visit our Support Center

31 thoughts on “Support Team Tips: Why your wallet recovery phrase is so important

  1. hello good day admin can i ask a help? ive lost all my back up for my account.. i forgot my password and i cant access anymore.. ive lost all the back up

  2. Hello, please someone broke me today via email. A deleted password and can not recover as before. Writes that 12 recovery Enter your words with spaces to recover your funds & transactions

    Please help me someone

    1. Hi Pavel! I’ve updated your message to remove your mention of your wallet’s email address, for security reasons. If you haven’t yet, please reach out to our support team so they can properly assess and look into your issue. You can reach them here. Thanks!

  3. I do not remember the password to log into their wallets , 12 phrase , too . all I saved in my phone , but yesterday I was stolen handset that . How do I regain some of my Bitcoin ?

  4. if goes out of business forever, can I recover my funds using my backup recovery phrase into a completely different wallet?

    1. Hi Todd! Great question. Yes, you can use the backup phrase (often called a seed) with compatible HD wallets, like the Trezor hardware wallet, for example. 🙂

  5. Dear Adminstrator,
    I forgot my 2FA code. Although I still remember my password, I can not log in my account. What should I do to solve this proble? Thanks.

    1. Hi Wister!

      If you lost access to your 2FA device or are unable to receive codes, you can either use your recovery phrase as described in the above article, or submit a 2FA reset request. If you have funds stored in Imported Addresses in your wallet, do not use the Wallet Recovery Phrase, as it will only backup funds from your main wallet balances. If you have additional questions about the 2FA Reset process, feel free to contact our support staff. 🙂

    1. Hi Houssam! I’m not certain about compatibility with Multibit HD, but it is compatible with Trezor, and also Ledger Wallet, I believe.

  6. Hi.
    1. Once I create a backup phrase once, does it mean that my funds are continually backed up automatically?
    .2. I created additional wallets . are these also backed up?

    1. Hi Tranx! Great questions.

      1) Yes, you only have to write down your backup phrase once. It will remain the same for that particular wallet and include all the newly generated addresses – this is because all the addresses generated for your wallet stem from your Xpub / Xpriv. The only addresses that aren’t included in the backup process are Imported Addresses, but you can use the Transfer All option to move them to recoverable addresses in the wallet.

      2) You’d need to write down and safely store your recovery phrase for each wallet. Each recovery phrase is valid for one specific wallet only.

      I hope this helps. Thanks!

  7. Hello!

    I forgot my second password but I have my recovery phrase which is longer than 12 characters and when I try to login with it I simply cannot. What shoul I do?

    1. Hi Kaiee! Unfortunately, your second password can’t be recovered so it’s extremely important to write it down and store it safely. Your Recovery Phrase can be used if you forget your main password, but doesn’t apply to the second password. We recommend trying different combinations to hopefully jog your memory, but there are no recovery options available for it.

    1. Hi there! Your wallet recovery phrase is how you can recover a lost password. If you have forgotten your password but don’t have your Wallet Recovery Phrase, we recommend trying different password combinations to see if you’re able to remember your password. Otherwise, there is no additional password recovery tool. If you need your Wallet ID and you have a verified email set up, you can use our Wallet ID reminder tool to have your Wallet ID sent to your email address. If you don’t have a verified email set up, please reach out to support and we can help you find it.

    1. Hi there! Our wallet is noncustodial, which means we don’t have access to user passwords, balances, or info about what addresses are stored in a user’s wallet. If you lost your Wallet ID but you still have your password, you can use our Wallet ID reminder tool to get your Wallet ID sent to your verified email. If you don’t have a verified email, please reach out to support so we can help.

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