Blockchain Blog

Blockchain Services Fully Restored

Blockchain users,

All Blockchain services have been restored. This includes the blockchain explorer, API functions and of course, the web wallet service. Note that there may be some performance issues as many customers rush in, causing an above average spike of traffic.

You will now be able to access the services exactly as you did before the outage. Just log in using your browser or mobile application and enter your password and second-factor authentication, if enabled. Your wallet has not been affected by the outage and everything should be exactly as you left it.

Thank you for your patience during our service outage. We understand how frustrating it can be to be unable to access funds and we would like to take every precaution necessary to ensure this does not recur. Our team has worked non-stop to ensure services are returned to you in a timely manner.

During the outage, many users gained access to their funds using a wallet backup. We designed the Blockchain service to offer independence to our users, so their funds are not compromised even in the case of a disaster or outage that affects Blockchain. We published instructions explaining exactly how to import your wallet backup into Multibit, allowing you to make transactions from your wallet. If you don’t have a wallet backup, you can make one now by using the Backup option on the Wallet Home page and selecting from Dropbox, Email or Google Drive. Make sure you have a strong primary password and a secondary password so that your wallet backup is not vulnerable in case your PC is compromised. Blockchain’s design is based on the principle of giving users 100% control of their funds. We don’t hold your keys and we don’t hold you hostage. You are your own bank.

Should you have any questions, please contact our helpdesk

We are constantly working to upgrade our services to meet the performance and resilience expectations of our rapidly increasing user base. We take pride in our work and care deeply about our customers, so this outage was humbling and painful for us too. We will do everything we can to regain your trust and make sure this doesn’t happen again. We will spend the next several days analyzing what happened and will provide more detail in a future report.

We thank you for your patience and support

Blockchain Team